Remote Service

The Kautex Remote Service provides you with secure and straightforward remote diagnosis using industrial firewalls.Thanks to the built-in firewall, a technician can begin detailed troubleshooting without traveling to your location.In the ideal case, the fault can be cleared online following the instant analysis. If not, the faulty part will be identified and a replacement will either be sent to you for self-installation or else a technician call-out will be arranged. This ensures that your machine will be up-and-running again as quickly as possible and that your costs will be kept to a minimum.

All of the machine’s control modules can be operated and controlled through the Remote Service. There is no need to modify your IT network because a 3G/UMTS connection is used. If required, several machines can be connected to one firewall.

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