Service not just for Kautex machines
Our Kautex service does not end at our own door step. Kautex Maschinenbau also provides a wide service spectrum for extrusion blow molding machines of other manufacturers.
With appropriate maintenance and care, blow molding machines can be operated for many decades without problems. But what happens if an old system by a manufacturer who no longer exists, such as Battenfeld Fischer, SIG Blowtec, or Fischer W. Mueller, has to be repaired or a spare part is needed? Kautex service employees can help. Not just with old machines of out of business brands but also with systems of other existing manufacturers.
One contact person for everythings
Thilo Schmidt, Head of Global Service, explains the strategy: “We have more than 65 years of experience in the blow molding business and our employees know current machine technology as well as customer demands very well. If possible, customers want to have just one contact person for all their question concerning productivity, consulting, modernization, and development. For this reason, we integrated the service for machines of third-party manufacturers into our process organization early on.”
The best example for the integrated service strategy is the new Kautex Customer Center in Kleinmachnow near Berlin. Before coming to Kautex, all employees collected many years of experience with blow molding technology from different manufacturers around the world and know the majority of packing machines which are used in detail.