Bonn, September 2025 – At K 2025, Kautex Maschinenbau is presenting its redefined service portfolio. Under the motto “Always On. Always Kautex.”, the focus goes far beyond maintenance. It’s about delivering a comprehensive promise: maximum uptime, fast support, and smart solutions for sustainable production.
“Our customers don’t just buy a machine – they invest in a partnership that starts with training and continues throughout the entire lifecycle,” says Eike Wedell, CEO of Kautex Maschinenbau. “At Kautex, service is not a department – it’s a mindset. We always think ahead so our customers never have to stop.”
The Kautex Service structure is built on four strong pillars – all aligned to one goal: securing and extending customer production uptime.
The 4 Service Pillars at a Glance:
- Training – Prepare to Perform: Hands-on, online, and digital twin-based training ensure operators are ready from day one.
- Support – Help Beyond Hotline: Global field service, remote diagnostics, and expert hotline access – powered by the Kautex Tech Center.
- Spare Parts – Fast. Original. Reliable.: Quick delivery of original-quality parts through a global logistics network and a new digital spare parts shop.
- Retrofit – Make Old Machines Future-Ready: Lifecycle extensions and upgrades through automation, control updates, and energy optimization.
Service Innovations at K 2025:
- New Online Spare Parts Platform: Customers can request selected parts directly online – with fast availability.
- Preview of the Digital Spare Parts Finder: Using the KEB20 GREEN as an example, visitors experience how 3D navigation and smart filters simplify parts identification.
- Virtual Machine KEB20 GREEN: An interactive digital twin enabling training, process simulation, and intuitive operation – without interrupting real production.
“With our new website and digital tools, we’re making service smarter, faster, and easier to access,” adds Guido Langenkamp, Director Product Management. “For us, service starts long before the first production hour – and it never ends. We stay with our customers throughout the entire lifecycle.
About Kautex Maschinenbau
Shaping and forming the industry for 90 years, Kautex has been a global leader in extrusion blow molding. With headquarters in Bonn and a dense global network, Kautex delivers German-engineered solutions backed by deep process know-how — helping customers worldwide achieve the highest levels of product quality, efficiency, and sustainability.
Website: www.kautex-group.com
About the Owner: Jwell Machinery Co. Ltd
Jwell Machinery Co Ltd is one of the leading extruder manufacturers in China, specializing in the supply of high-quality extrusion equipment for various industries. In addition to several factories in China, Jwell has increased the number of overseas factories to three through this transaction.
With its value-based philosophy, the family-owned company employs around 3500 people. With extensive experience and expertise in the field of extrusion, Jwell is a reliable choice for companies seeking first-class extrusion solutions.
Website: www.jwell.cn
Contact
Please send press inquiries by e-mail to communications@kautex-group.com.