Support that keeps you running.

Instant Expertise, Digitally Delivered Worldwide.

Remote Services for Maximum Uptime

Digitally connected. Global Help in real Time.

Our Remote Services provide fast, seamless support — exactly when and where it’s needed. Using secure digital connections, our experts deliver real-time diagnostics, troubleshooting, and solutions without the delay or cost of sending a technician on site. Whether it’s an urgent malfunction, a process-related question, or long-term optimization, our remote access capabilities keep your machines running smoothly. With worldwide reach and direct integration options, you gain flexibility, reliability, and maximum responsiveness.

Fast global assistance

Through secure digital channels, our experts connect directly to your machine — providing instant answers and guidance wherever you are in the world.

No on-site visit required

Many issues can be resolved remotely without waiting for a technician to travel. This means faster problem-solving and reduced service costs.

Lower downtime costs

Shorter response times lead directly to higher machine availability. Every minute saved reduces the impact of unplanned downtime on your operations.

Transparent processes

Our ticket system ensures structured requests, transparent billing, and complete documentation — giving you clarity and reliability at every step.

Your Benefits with Kautex

Fast, Secure, and Worldwide. Direct Expert Support and real-time Machine Access keep Your Production running without delay.

Remote Support

Direct Contact with Kautex Experts.

Whether you face error codes, production stoppages, or operational questions — our specialists provide fast support by phone, email, or via the Kautex support portal. The first contact is free, and extended analyses are billed transparently.

Remote Access with Ewon Box

Real-Time Machine Access — Worldwide.

The Ewon Box allows our experts to securely connect to your machine for live diagnostics and troubleshooting. Many issues can be fixed remotely without on-site intervention. Perfect for international sites and urgent cases, the system can also be permanently integrated into your equipment for continuous availability and future digital upgrades.